Frequently Asked Questions
Uncle Bill’s Pet Centers are dedicated to putting pets and customers first, so we strive to provide every resource possible to keep you informed and empowered.
To help our loyal customers navigate some questions about Uncle Bill’s and our stores, we’ve created a list of common questions. Click the question or topic that best describes your need, and you will be redirected to the answer. If you can’t find your question or answer or would simply like to learn more, you can always reach us in one of the following ways:
The product I'm ordering on store.unclebills.com is not available at my chosen pickup location or I wish to change details regarding my order - what next?
You may send an email message to
support@unclebills.com. You may continue with your online order purchase, but please keep in mind that if we do not show that item as being typically carried at that location on the item's page it may take more than the 3 hour wait time for your item to arrive at your specified pickup location. If you need to communicate with any of our corporate staff regarding your order, feel free to
fill out this form with your contact information and we'll be happy to work it out with you.
Uncle Bill’s Pet Center is an ethical, humane source for a wide variety of pets, including Dogs, Cats, Fish, Birds, Rabbits, Guinea Pigs, Reptiles, Amphibians, and other small and exotic animals. We are the premier pet store in the Indianapolis area, with locations on the east, northeast, and west sides of Indianapolis, as well as in Fishers, Greenwood, and Ft. Wayne. Uncle Bill’s Pet Center carries a large inventory of pet supplies, and is committed to helping our customers understand and care for their animals throughout their lives.