Frequently Asked Questions

Thank you for your patronage and consideration! To better address our customers' inquiries and interests, below are a list of commonly asked questions about Uncle Bill's. Click one of the topics below to be redirected to the answer. If you cannot find the question you would like answered or would like more information on a particular subject, you may also reach us by filling out this Questions & Comments form or by contacting an Uncle Bill's store near you.

The product I'm ordering on is not available at my chosen pickup location or I wish to change details regarding my order - what next?

You may send an email message to  You may continue with your online order purchase, but please keep in mind that if we do not show that item as being typically carried at that location on the item's page it may take more than the 3 hour wait time for your item to arrive at your specified pickup location.  If you need to communicate with any of our corporate staff regarding your order, feel free to fill out this form with your contact information and we'll be happy to work it out with you.

Uncle Bill’s Pet Center is an ethical, humane source for a wide variety of pets, including Dogs, Cats, Fish, Birds, Rabbits, Guinea Pigs, Reptiles, Amphibians, and other small and exotic animals. We are the premier pet store in the Indianapolis area, with locations on the east, northeast, and west sides of Indianapolis, as well as in Fishers, Greenwood, and Ft. Wayne. Uncle Bill’s Pet Center carries a large inventory of pet supplies, and is committed to helping our customers understand and care for their animals throughout their lives.