Frequently Asked Questions
Uncle Bill’s Pet Centers are dedicated to putting pets and customers first, so we strive to provide every resource possible to keep you informed and empowered.
To help our loyal customers navigate some questions about Uncle Bill’s and our stores, we’ve created a list of common questions. Click the question or topic that best describes your need, and you will be redirected to the answer. If you can’t find your question or answer or would simply like to learn more, you can always reach us in one of the following ways:
I didn't receive my free Frequent Buyer Program item - why?
If for some reason you did not receive your free Frequent Buyer Program item when you should have, please feel free to
fill out a form here to let our corporate staff know to look into your account status. Please be sure to let us know if you attempted to redeem your free item
online or in-store. Many of our manufacturers' programs do differ in number of required purchases as well as the size or types of items that apply towards a free item in each program based on their program stipulations. You can
see this page for more information on the Frequent Buyer Programs we currently offer.
Uncle Bill’s Pet Center is an ethical, humane source for a wide variety of pets, including Dogs, Cats, Fish, Birds, Rabbits, Guinea Pigs, Reptiles, Amphibians, and other small and exotic animals. We are the premier pet store in the Indianapolis area, with locations on the east, northeast, and west sides of Indianapolis, as well as in Fishers, Greenwood, and Ft. Wayne. Uncle Bill’s Pet Center carries a large inventory of pet supplies, and is committed to helping our customers understand and care for their animals throughout their lives.