Frequently Asked Questions

Uncle Bill’s Pet Centers are dedicated to putting pets and customers first, so we strive to provide every resource possible to keep you informed and empowered. 

To help our loyal customers navigate some questions about Uncle Bill’s and our stores, we’ve created a list of common questions. Click the question or topic that best describes your need, and you will be redirected to the answer. If you can’t find your question or answer or would simply like to learn more, you can always reach us in one of the following ways: 
 

How many Rewards Points or Frequent Buyer Points do I have?

For each $1.00 you spend at Uncle Bill's with your Extra Value Card you will receive 1 Reward Point.*  Once you earn 250 Rewards Points, you will receive a $5.00 Uncle Bill's Reward Certificate in the mail!  To check your current points balance, you may register your Extra Value Card on our site (if not already) or log in and go to the "My Account" page.  You may also inquire in-store by providing the cashier your Extra Value Card account number or check your receipt after purchase.  Keep in mind that it takes 30 days for Rewards points to become earned from the date of purchase as they will be in a "pending" status during that time period to accommodate any possible returns and other processes.  Your points balance on our site on your My Account page will also take 24 hours to update from the day the points have become earned.

For Frequent Buyer Points, you may register your Extra Value Card on our site (if not already) or log in and go to the "My Account" page.  You may also inquire in-store or check your receipt after purchase and/or providing the cashier your Extra Value Card account number.  Your points balance on our site on your My Account page will also take 24 hours to update from the day the item was purchased to the current total.
*Excludes puppies purchased.

Uncle Bill’s Pet Center is an ethical, humane source for a wide variety of pets, including Dogs, Cats, Fish, Birds, Rabbits, Guinea Pigs, Reptiles, Amphibians, and other small and exotic animals. We are the premier pet store in the Indianapolis area, with locations on the east, northeast, and west sides of Indianapolis, as well as in Fishers, Greenwood, and Ft. Wayne. Uncle Bill’s Pet Center carries a large inventory of pet supplies, and is committed to helping our customers understand and care for their animals throughout their lives.