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Frequently Asked Questions
We do offer grooming services at selected store locations. Please call the stores nearest you to confirm availability and to set up an appointment.
We do offer grooming services at selected store locations. Please call the store nearest you to confirm availability and to set up an appointment.
Shipping availability depends on the destination and the type of product being ordered. Please review shipping options during checkout or contact customer support.
If you need to change your pickup location or update your order details, please contact customer service or the selected store as soon as possible for assistance.
We do offer grooming services at selected store locations. Please call the store nearest you to confirm availability and to set up an appointment.
We do offer grooming services at selected store locations. Please call the store nearest you to confirm availability and to set up an appointment.
We do offer grooming services at selected store locations. Please call the store nearest you to confirm availability and to set up an appointment.
We do offer grooming services at selected store locations. Please call the store nearest you to confirm availability and to set up an appointment.
We do offer grooming services at selected store locations. Please call the store nearest you to confirm availability and to set up an appointment.
We do offer grooming services at selected store locations. Please call the store nearest you to confirm availability and to set up an appointment.
We do offer grooming services at selected store locations. Please call the store nearest you to confirm availability and to set up an appointment.
We do offer grooming services at selected store locations. Please call the store nearest you to confirm availability and to set up an appointment.
We do offer grooming services at selected store locations. Please call the store nearest you to confirm availability and to set up an appointment.
We do offer grooming services at selected store locations. Please call the store nearest you to confirm availability and to set up an appointment.
We do offer grooming services at selected store locations. Please call the store nearest you to confirm availability and to set up an appointment.
We do offer grooming services at selected store locations. Please call the store nearest you to confirm availability and to set up an appointment.
We do offer grooming services at selected store locations. Please call the store nearest you to confirm availability and to set up an appointment.
We do offer grooming services at selected store locations. Please call the store nearest you to confirm availability and to set up an appointment.
We do offer grooming services at selected store locations. Please call the store nearest you to confirm availability and to set up an appointment.
We do offer grooming services at selected store locations. Please call the store nearest you to confirm availability and to set up an appointment.
We do offer grooming services at selected store locations. Please call the store nearest you to confirm availability and to set up an appointment.
Return eligibility depends on the product category and condition of the item. Please review our return policy or contact customer service for specific details.
Price matching policies may vary by location and product. Please check with your local store for current eligibility and requirements.
Yes, live feeders are available at select store locations. Please contact your nearest store to confirm availability.
Many of our stores offer freshwater and saltwater R/O water. Availability may vary by location, so we recommend contacting your local store before visiting.
Interaction with animals is subject to store policies and staff supervision. Please speak with a team member during your visit for assistance.
Our pets are sourced from approved breeders and trusted suppliers who meet applicable standards and regulations. Contact your local store for additional details.
Some products or pets may be available through special order. Speak with a store associate to see if they can assist with your request.
Please contact your local store to discuss available options. Acceptance of surrendered pets depends on store policy, available resources, and local regulations.
You can check your current rewards balance by logging into your account or by asking a store associate for assistance.
Rewards certificates are issued according to the program terms and may take time to process. If you believe one is missing, please contact customer support.